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ESTIMATE
The Free Estimate Question in Trenton, New Jersey
A NOTE FROM DON
We are frequently asked about free estimates
and I wish to address that question thoroughly here. Before you ask that question, however, a more important question would be, is a “free estimate” indeed free? I will go on to explain our reasoning in detail, but first I will state Don's Piano, Inc.'s
policy.
We do charge a minimum estimate fee for looking at a piano that we do not end up working on. However, if any work is agreed upon, we apply the estimate fee towards any work scheduled or paid for that day.
Personally, I believe this offers you, the customer, the best protection and assurance that our opinion or any decisions made about your piano is our complete unbiased opinion.
There are many times when any technician comes upon a piano that is not really worthy of spending the needed funds to repair. The question I have for these “so called”, free estimates is simply this. How can the customer be ensured that the technician is advising him wisely if this very same technician will not receive any remuneration when he advises the customer that the piano should not be invested in? It seems to us that there would be, at the very least, a subconscious desire on the technician's part to “find” something worthy of investment in order to justify a charge.
Personally, I believe this offers you, the customer, the best protection and assurance that our opinion or any decisions made about your piano is our complete unbiased opinion.
There are many times when any technician comes upon a piano that is not really worthy of spending the needed funds to repair. The question I have for these “so called”, free estimates is simply this. How can the customer be ensured that the technician is advising him wisely if this very same technician will not receive any remuneration when he advises the customer that the piano should not be invested in? It seems to us that there would be, at the very least, a subconscious desire on the technician's part to “find” something worthy of investment in order to justify a charge.
This charge, in effect, could very well end up much higher than a truthful estimate charge. I feel that our policy is the fairest to both the client as well as our company, and leads to truthful questions and truthful answers as important decisions are being made.
ContactDon's Piano Tuning and Repairfor quality, professional services. We are open Monday through Friday 8 a.m. to 5 p.m. at 103 Hauser Avenue Trenton, New Jersey. Call us now to get the best for your piano: (609) 585-4772.
ContactDon's Piano Tuning and Repairfor quality, professional services. We are open Monday through Friday 8 a.m. to 5 p.m. at 103 Hauser Avenue Trenton, New Jersey. Call us now to get the best for your piano: (609) 585-4772.
